Refund policy

Every piece in the Vault is one of a kind, so please read each description carefully and study the photos before you buy. If you have a question about condition or size, email us first. We're happy to send extra photos.

All Sales Are Final

We don't accept returns or exchanges, with one exception: our Lifetime Authenticity Guarantee.

Lifetime Authenticity Guarantee

Every item we sell is covered, unless the product description states it is a replica. If anything you've purchased is ever found not to be authentic, contact us for a full refund. Guaranteed for life.

Damaged or Lost in Transit

If your order arrives damaged or never shows up, see the Insurance section of our Shipping Policy. Email info@vintagehorror.ca with your order number and photos, and we'll make it right.